Hey there, fellow collector! We know how important it is to get your geek gear in perfect condition. Whether it’s that mint-condition Avengers figure or the limited edition Animal Crossing collectible, we want you to be as excited about your purchase as we are about serving you!
Our Return & Exchange Promise
At Just Geek Store, we stand behind our products like Captain America stands for justice. If your item isn’t quite what you expected, we’ve got your back! You can return or exchange most items within 15 days of receiving your order.
What Can Be Returned?
Most of our awesome collectibles are returnable, including:
- Action Figures & Figurines (in original packaging)
- Board & Card Games (unopened)
- Apparel & Bags (with tags attached)
- Books (unread condition)
- And all your other favorite geek gear!
⚠️ Items We Can’t Accept Returns On:
Some items are as final as Thanos’s snap (but way less devastating):
- Opened CosCups (for hygiene reasons – we can’t risk contaminating your next gaming session!)
- Used Charging Matz (once they’ve powered up your devices, they’re yours to keep)
- Digital products or downloadable content
- Items without original packaging or tags
The Return/Exchange Process – Your Quest Guide
Step 1: Initiate Your Return (Level 1)
Contact our support team within 15 days of receiving your order. Send us:
- Your order number
- Which items you want to return/exchange
- Reason for return
- Photos if there’s damage or defects
Step 2: Get Your Return Authorization (Level 2)
We’ll email you a Return Authorization Number and shipping instructions. Don’t ship anything back without this – it’s like trying to enter the Batcave without the coordinates!
Step 3: Pack and Ship (The Final Boss)
Pack your items securely in the original packaging (think Fort Knox-level protection for your collectibles). Include all original tags, accessories, and documentation.
Step 4: Send It Back
Ship to our headquarters using a trackable method:
Just Geek Store
8300 Dover Way
Arvada, CO 80005
USA
📦 Return Shipping Costs
You’re responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service – losing a return package hurts more than getting eliminated in Apex Legends!
Refund Timeline & Methods
Once we receive and inspect your return:
- Processing Time: 3-5 business days
- Refund Method: Refunds go back to your original payment method
- Timeline:
- Credit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
Exchange Requests
Want to swap for something else? We get it – sometimes you find an even cooler Batman figure! Exchanges are subject to product availability. If your requested exchange isn’t available, we’ll process a refund instead.
Return Request Template
Copy and paste this template into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Just Geek Support Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return/exchange:
– [Product Name 1] – [Product Name 2]
Reason for return/exchange:
[Please describe why you’re returning/exchanging]
Preferred resolution:
[ ] Refund
[ ] Exchange for [Specific Product if known]
Contact Information:
Full Name: [Your Full Name] Email: [Your Email] Order Date: [Order Date]
I have read and understand the return policy.
Thank you,
[Your Name]
Need Help? We’re Here!
Our support team are fellow geeks who speak your language. Contact us at:
📧 Email: [email protected]
📍 Address: 8300 Dover Way, Arvada, CO 80005
We’ll respond faster than Flash running from a Batman signal!
Remember: Every return is handled with the same care we’d give to packing a rare Back to the Future collectible. Happy collecting!