🎯 Our Shipping Promise
Hey there, fellow collector! We know waiting for your geek gear can feel longer than the Endgame runtime, but we’re working hard to get your collectibles to you faster than Flash on caffeine!
📦 Order Processing Time
Our team processes orders with the precision of a master Jedi:
- Processing Time: 1-2 business days
- Orders placed before 2 PM MST are processed same day when possible
- Weekend orders are processed the following business day
✈️ Shipping Methods & Timeframes
Option 1: Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Perfect for when you need your Avengers figures ASAP!
Option 2: Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Minimum Order: $50+
- Great for patient collectors building their ultimate geek shrine!
Please note: We don’t ship to some remote areas and certain Asian countries – it’s like the Bermuda Triangle for packages!
🔄 Our Return & Exchange Promise
At Just Geek Store, we stand behind our products like Captain America stands for justice! If your item isn’t quite what you expected, we’ve got your back like Batman watching over Gotham.
⏰ Return Timeframe
- Return Window: 15 days from receiving your order
- Contact us within this period to initiate your return quest
✅ What Can Be Returned?
Most of our awesome collectibles are returnable when in proper condition:
- 🎭 Action Figures & Figurines (must be in original packaging – think mint condition!)
- 🎲 Board & Card Games (unopened – preserve the mystery!)
- 👕 Apparel & Bags (with all tags attached – keep it fresh!)
- 📚 Books (in unread condition – no spoilers!)
- And all your other favorite geek gear!
🚫 Items We Can’t Accept Returns On
Some items are as final as Thanos’s snap (but way less devastating!):
- 🚫 Opened CosCups (for hygiene reasons – we can’t risk contaminating your next gaming session!)
- 🔋 Used Charging Matz (once they’ve powered up your devices, they’re yours to keep)
- 💻 Digital products or downloadable content
- 📦 Items without original packaging or tags
🗺️ The Return/Exchange Process – Your Quest Guide
🎮 Step 1: Initiate Your Return (Level 1)
Contact our support team within 15 days of receiving your order. Send us:
- Your order number
- Which items you want to return/exchange
- Reason for return
- Photos if there’s damage or defects
📧 Step 2: Get Your Return Authorization (Level 2)
We’ll email you a Return Authorization Number and shipping instructions. Don’t ship anything back without this – it’s like trying to enter the Batcave without the coordinates!
📦 Step 3: Pack and Ship (The Final Boss)
- Pack your items securely in the original packaging (think Fort Knox-level protection for your collectibles)
- Include all original tags, accessories, and documentation
- Make sure everything is as pristine as a brand-new Back to the Future collectible
🚚 Step 4: Send It Back
Ship to our headquarters using a trackable method:
8300 Dover Way
Arvada, CO 80005
USA
💸 Return Shipping Costs
You’re responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service – losing a return package hurts more than getting eliminated in Apex Legends!
💰 Refund Timeline & Methods
Once we receive and inspect your return (with the care of archaeologists handling ancient artifacts):
- Processing Time: 3-5 business days
- Refund Method: Refunds go back to your original payment method
⏱️ Refund Timeline
- 💳 Credit Cards: 5-10 business days after processing
- 📱 PayPal: 3-5 business days after processing
- 🏦 Other Payment Methods: Similar timelines apply
🔄 Exchange Requests
Want to swap for something else? We get it – sometimes you find an even cooler Batman figure! Exchanges are subject to product availability. If your requested exchange isn’t available, we’ll process a refund instead.
📝 Return Request Template
Copy and paste this template into an email to make your return process smoother than Spider-Man swinging through Manhattan:
Hello Just Geek Support Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Items to return/exchange:
– [Product Name 1]
– [Product Name 2]
Reason for return/exchange: [Please describe why you’re returning/exchanging]
Preferred resolution:
[ ] Refund
[ ] Exchange for [Specific Product if known]
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email]
Order Date: [Order Date]
I have read and understand the return policy.
Thank you,
[Your Name]
🦸 Need Help? We’re Here!
Our support team are fellow geeks who speak your language. Contact us at:
- 📧 Email: [email protected]
- 📍 Address: 8300 Dover Way, Arvada, CO 80005
We’ll respond faster than Flash running from a Batman signal!
Remember: Every return is handled with the same care we’d give to packing a rare Back to the Future collectible. Happy collecting! 🎮✨